Sara and the team were FANTASTIC! Our home buying experience was a unique to say the least but through every moment of it Sara was there to help and answer all of our questions. (We had a million of them). I can't give her enough praise for her knowledge and honesty. We don't plan on moving again anytime soon but I will be recommending her to friend and family. Thanks again Sara!!!

Sara and her team are fantastic! Sara was there every step of the way....starting when we were considering selling our home, through the actual closing. She took the time to understand what was important to us, explained the selling process, and gave honest guidance and opinions on the market and pricing. She was there to guide us through offer consideration, negotiation, post-inspection repairs, and closing. Sara was quick to respond to all of our questions and helped us sell our Lockport home quickly at a fair price. She knows the area well and is a pleasure to work with. Highly trusted, and have recommended her to family members and friends looking for someone that they can count on whether buying or selling property.

Sara and team were instrumental in finding the correct price point for a unique home - she researched the area, kept us in the loop and ultimately sold the home at the price point we needed!

The Sara Latta Young team was great to work with. This was our first time buying a house and McKenna was so helpful and patient with our questions and concerns. She met us all over the place since we weren't entirely sure what location we were looking to move to. She also didn't mind helping when our toddlers had to come with! Would highly recommend the Latta Young team. They were so helpful from start to finish.

Sara and McKenna did a fantastic job selling our house and provided excellent advice along the way.

Sara was recommended to me by my lawyer to sell my sister's house after she passed away. I have never sold a house and did not know what to expect. I was pretty overwhelmed. Sara was very patient with me and explained everything to me so I understood. She kept me informed throughout the whole process from the first meeting to the closing. I highly recommend Sara to anyone selling or buying a home. You will not be disappointed.

Sara and McKenna are the best at what they do. Before hiring Sara as my realtor, I interviewed three of the top realtors in the area. Even during the initial consultation, Sara’s efficiency, passion, and attention to details shone through. I felt heard and supported through the entire process of selling my home. She answered all my questions promptly no matter how trivial. I would definitely recommend Sara Latta Young 1000% and I would use her services again if the opportunity arises.

Sara and her team are great. Very communicative and responsive. She makes you feel like family. We appreciated everything she did for our move, to move smoothly on our end. I couldn’t recommend anyone else in the Plainfield community!

My husband and I, and our two kids, worked with Sara to find our family a home. Sara was amazing to work with, she’s honest and always made time to show us a home. I would highly recommend her!

We loved Sara! We interviewed quite a few real estate agents and when we met with Sara we knew immediately that she was the one for us. Sara is confident, straightforward, understanding, and has a great personality! She was patient with all of our crazy questions, always responding within a reasonable time frame. She sold our house quickly and smoothly for more than other agents were suggesting to list the house. I would recommend her to anyone!

Talk about hitting the jackpot when I called Sara 9 years ago after seeing her name on a sign!!! I have since purchased 2 homes with her and both experiences have been great. If you’re in the market for a REALtor, look no further, Sara checks all the boxes!

Sara is the ultimate realtor. She is always willing to help and always answers any questions you have. She goes above and beyond with selling our home buying a new one and selling an estate home. And she doesn’t just go away after the transaction is finished she will continue to answer any questions you have. She is the only realtor I will ever use and ever recommend.

After selling with Sara I have to say her service is top-notch! I have worked with other realtors in the past but Sara’s service and attention to my sale really made her stand apart from the rest. She was there every step of the way, very knowledgeable and patient with all my questions. As if this wasn’t enough, she sold my home in under a week with a cash buyer! I highly recommend Sara to anyone looking to buy or sell.

Sara is a true professional with a friendly personality & very easy to work with. Sara was the difference-maker in selling our home. Our house sold less than 3 weeks after having been listed! The brochure she did for our home was top notch & her advice during the sale negotiations was crucial for us getting the best price for our home. We would use Sara again in a heartbeat!!!!

Sara visited our home and gave us great advice of what we should spend money on to fix or needed updating. She priced our house just right. She had over 30 viewings scheduled in 1 weekend and sold our house that same weekend for MORE than asking!! We had several offers and she helped us decipher the best one! Thank you Sara!!

After selling with Sara I have to say her service is top notch! I have worked with other realtors in the past but Sara’s service and attention to my sale really made her stand apart from the rest. She was there every step of the way, very knowledgeable and patient with all my questions. As if this wasn’t enough, she sold my home in under a week with a cash buyer! I highly recommend Sara to anyone looking to buy or sell.

We have worked with Sara twice now , once for buying our starter home and the next time for selling that and purchasing our forever home. There is no one else I would recommend! We had such a great experience both times. I loved that I could reach her easily with any questions or concerns we had ( trust. me we had a lot of questions lol! ) . Her experience helped us to get the absolute best price for our homes and there was not a single stone left unturned. She follows up with us and I love that she still keeps in touch with her clients long after the deal is done. I have no doubts that she is the absolute best in the area . I have referred several friends and family to her and will continue to do so!

Sara is a true professional with a friendly personality & very easy to work with. Sara was the the difference maker in selling our home. Our house sold less than 3 weeks after having been listed! The brochure she did for our home was top notch & her advice during the sale negotiations was crucial for us getting the best price for our home. We would use Sara again in a heart beat!!!!

Sara helped us buy our townhome back in 2012. She made our experience as first time home buyers absolutely perfect! So much so, that when we decided to sell our townhome in November and purchase a new construction home , we knew that she was the only realtor we would use. She helped us navigate every step of the way . I loved that I could always reach her via text and email with any questions I may have had and could always expect a quick response . She was always upfront and honest with us and made sure every last detail was taken care of . I really feel she helped us get the absolute best price for our townhome, even during a slower time of year. I have referred family and friends to her and will continue to do so . Thank you so much Sara for helping us find our dream home for our growing family! You’re the best!

Sara helped us find and buy a house. We looked for several months, and Sara showed us many many houses. We thought for sure she would get tired of our viewing requests but she never did. She took each showing very seriously and helped us with every question and concern we had.
In the end we went for a bank-owned house and Sara helped us work with that slow-moving seller representative.
We would absolutely work with Sara again for any buying or selling effort we may have.

Sara help us sell and buy a new home. When it came to selling our first house, she did everything in her hands to get the highest selling price possible. Buying our new home with her was truly wonderful. We felt like she had our best interest in mind. My family will only do business with Sara from now on!

Talk about hitting the jackpot when I called Sara 9 years ago after seeing her name on a sign!!! I have since purchased 2 homes with her and both experiences have been great. If you’re in the market for REALtor, look no further, Sara checks all the boxes!

Sarah was our second realtor for listing our old house. I really can’t say enough good things about her. Sarah is very knowledgeable about real estate and a true professional. She is attentive and persistent. She sold our home when our first realtor could not. I would definitely recommend Sarah Latta Young! She is everything you want in a real estate agent

We loved Sara! We interviewed quite a few real estate agents and when we met with Sara we knew immediatley that she was the one for us. Sara is confident, straight forward, understanding and has a great personality! She was patient with all of our crazy questions, always responding within a reasonable time frame. She sold our house quickly and smoothly for more than other agents were suggesting to list the house. I would recommend her to anyone!

Sara is the ultimate realtor. She is always willing to help and always answers any questions you have. She’s went above and beyond with selling our home buying a new one and selling an estate home. And she doesn’t just go away after the transaction is finished she will continue to answer any questions you have. She is the only realtor I will ever use and ever Recommend.

I work in commercial real estate and Sara met and exceeded my expectations when selling my home. Sara is professional, organized, and knowledgeable and I would highly recommend her to anyone looking to buy or sell a home. I’ve used other brokers in the past but going forward I will always use Sara’s services for future home sales or purchases.

We were moving out of state and needed to sell our condo quickly. She was very honest and knowledgeable of what was the best route to go and how to prepare our condo to get the best dollar amount possible. We went over the paperwork, she had professional pictures taken of the condo and confirmed with us first on what the value should be and how the photo's looked before posting. It wasnt more then a day if that when we got some great hits. We moved forward with the showings and took an offer. Unfortunately the first offer was a bust, to no fault of Sara's, the 'buyer' played games and caused some issues so we terminated that sale and we put the condo back up on the market. Again within a day if not less we had more offers. We sold our condo and we got more then we asked for. Sara is professional, knowledgeable, easy to work with. She has great suggestions and honest about what is needed. She doesnt sugar coat it. There are no games. While we couldnt use her services in the state we were moving too, she recommended a great realitor who found us a great home. I would absolutely without hesitation recommend her to everyone I know and dont know to work with her. And if I can use her services again I wouldn't hesitate.

We contacted Sara in January of 2017. We ended up purchasing our home June 2017. Sara was available every time we wanted to see a house and she answered our emails very quickly. She was great during the whole process and if/when we sell our home, we will be calling Sara!

Sara was very easy to work with and answered all of my questions. She is very easy to contact as she allows you to text her as well as call her. Anytime I needed to call her and she was unavailable, she always called me back in a timely manner. Sara also made sure we received a 1 year home warranty which we have already used once. I would definitely go to her in the future if we need to sell our home.

Sara set up a meeting with the new home sales office (of our choice) almost immediately after our first phone call. Other realtors wanted to show us other properties first. Sara had a great knowledge of new home construction and helped us make smart design/upgrade choices. She showed up to all our our contractor walk-through meetings to help insure everything was looking up to par.

Sara was easy to reach via phone, text, and email. She was also super pleasant to work with. We will definitely be recommending her services to others, and will hopefully one day get to work with her again.

Sara was wonderful! Always took the time to help me, even was I was being picky and thinking I was wasting her time at times! Being a first time home buyer, this was very stressful and challenging for me, but Sara always took the time to help me in any way I needed. I would definitely recommend Sara to family and friends! Thank you so much for you help!

Sara was very flexible with my unusual schedule and always made her self available when i was ready. I never had a problem getting a prompt response from her through text phone call or email. She offered her personal advice when i asked and was never pushy. She gave me direct answers to the best of her ability whenever i gave her a direct question and i can not think of anything more she could have done to help me through the home buying experience and I am now in a home that i am 100% happy with.

Sara is the best hands down. My husband and I will only be using her in the future. And I refer her to anyone I know looking to buy a home. She made this process so easy for first time home buyers like us. Plus she kept us updated every step of the way and dealt with our millions of questions we had. We love Sara.

Sara has great local knowledge and is up to date with the listings nearby. On call nearly 24 hours a day and fast to respond to all inquiries. Very friendly and professional.

This is our second time working with Sara and time this was a different scope. She helped find reliable tenants for our townhouse. She reviewed our options for selling, talked through scenarios and gave us the freedom to make the decision to rent with no pressure. She treated it like any other transaction by pulling renting comps, advising of any updates and vetting through potential tenants before they were forwarded to us. She made everything very easy and seamless. Finding a reliable renter was stressful but I feel Sara helped us do everything we could to help minimize the risk. I would highly recommend her and once we are ready to sell that townhouse we will be going back to her!

Sara, was involved in two sales of properties for me. In each and every case, she was friendly, extremely confident, provided helpful advice and most important for me, she was PROMPT in her return calls and messages. I have never worked with anyone better than Sara...I have ALREADY recommended her to others I know.

I love when people who provide a service know what they are talking about and have superior communication skills to make good things happen. That is Sara!!

Our home sold in 17 days with Sara. What was unique with working with Sara was how she made the whole starting process with listing very smooth with her knowledge and expertise. Her negotiation skills toward the house we were selling & the one we bought helped us get things we did not even think of. The flyers & advertising she put out helped our sale happen so quickly. We would use her again in the selling and buying of our next home because of how knowledgeable she is with the buying and selling process. Lastly Sara made herself and team available all the time whether we had questions, clarification on something, or just to check in on our new house prior to closing. Sara is a realtor who cares for her clients and in helping them find a new home.

Sara is such a patient person. She had a way of calming me through the whole process of sale. Always knew how to answer my stupid questions. From the very beginning of thinking to list my house to the very end of welcoming me to my new home.

Worse sales agent one could ever be stuck with. No communication when my house sale was delayed, no communication during the 5 weeks of delay, all the normal sales agent duties were done by my attorney's office and the sales agent for the house I purchased. They went above and beyond helping me when they realized she was not providing the services she should have been taking care of.

Sara was Very knowledgable about the homes, the area, the value of homes. She was patient & spent alot of time with us. She even helped throughout our closing. She was always enjoyable to deal with too during a stressful time! I would use Sara again & have already recommended her when I hear someone wanting to buy/sell a home.

Working with Sara is always a pleasure. She helped me find a rental home and then helped me buy a home two years later. She is always very responsive, she will call, text or email based on the situation, and she always remembers where the conversation left off.

I knew she had more clients at the time but it honestly didn't feel like it. She offers every client a personalized touch that makes you feel like you're the only one looking for a home at that time.

As a homebuyer I know how stressful it is looking for a place to call home but it was less stressful knowing Sara was on our side and we would never get lost in the shuffle.

I would recommend Sara to my friends and family without hesitation - she already helped my sister purchase a home!

Sara was able to pull multiple listings quickly. We also went from having certain requirements to completely different requirements and she was able to adapt to the change quickly and get us listing.

She would respond to voice mails and emails in a timely manner.

Enjoyed her laid back approach of letting the customer walk the home and ask questions freely.

She was patient, kind, understanding, and very knowledgeable. She helped us juggle kids while looking for homes.she worked around out schedule, was honest, and never tried to pull the wool over our eyes.

She knows the market. She priced our home higher than we expected and sold it for asking price. Plus she did it in about one week. We were extremely pleased and recommend her highly

Sara did an amazing job and sold our home in 7 days. Her photographs were professionally done and looked amazing. She was extremely attentive to all of our questions and concerns.

Sara was great to work with. She was friendly & easy going. We were always able to get a hold of her when we needed to discuss something. She was extremely flexible with her schedule. She had a fantastic photographer that really emphasized the positive aspects of the home we were trying to sell. And she made several very nice gestures and follow-ups after we were in our new home to be sure we were happy. I would highly recommend her to anyone looking to buy or sell a home.

Sara was a pleasure to work with and spend time with while on our house hunts on the buy end. Sara is an excellent realtor and leader. Sara walked me through the whole process and I feel like I knew what to expect in the selling process. Sara made both the buying and selling process very easy and convenient all while handling the seperation of my x wife and I which is considerable more stress and work on a realtor.

Sara was very helpful during the selling of our town home and purchasing of our new home. We accepted an offer that was made on our town home before we even started looking at where we wanted to move to. Sara happened to be on a family vacation during this time, so we were kind of worried and panicked that we weren't going to find a place to live before we had to be out of the town home. Sara was great and kept her cell phone on and responded to all of our phone calls and emails. She scheduled viewings for us late at night from her hotel and made it so that we could keep searching while she was gone. We ended up finding our future house that week. We are very grateful to Sara for the amount of time she spent helping us, and we're very happy in our new home.

We have worked with Sara a couple of times and she has always been a valuable asset to us. She is open and honest about each listing and our best interest was always her priority. Sara is very down to earth and easy to work with.

This was our first time selling a home, and Sara made this process fast and easy. Sara uses a professional photographer this makes a big difference when your home is listed. She also lists your home on all the top internet sites along with mailing out postcards of your home.

Sara answered all our questions and concerns about selling our home. She is dedicated to her job and answers her phone whenever you call. She gave us great advise on our asking price. Sara has a list of people she works with Lawyers, Home inspector both where great.

Sara also helped us look for a new home. She was extremely helpful

Sara was very helpful! Whenever we had questions, she answered. When we wanted to look at a home she was available! She was very honest and open with all we asked.

Sara initially assisted us with listing our rental home and finding a potential renter. We were very happy to work with Sara as she is friendly and very knowledgeable. A suitable renter was found in no time and remained in the property for a number of years. When the time came for our mother to move out of her home, we looked to Sara to assist with the sale. She gave us helpful tips to help prepare the house for sale and gave us a realistic value. We were kept up to date on the status and apprised of all feedback from showings. We always received a quick response whenever we had any questions during the process. Sara successfully sold the home without it being on the market for an extended time. We would highly recommend Sara to anyone interested in looking for a great realtor.

Sara was wonderful right from the start. We actually interviewed her and a few other realtors. Her confidence and upbeat personality made our decision an easy one. There was no pressure from her before signing the contract for her to sell our home. Once we signed, she helped bring in a flood of traffic with 58 showings and kept us informed through it all. Sara always returned calls and texts promptly and we never had to question our decision to pick her as our realtor. She was a rock through the whole process. I would recommend Sara to anyone needing a realtor.

My wife and I had a good deal of trouble trying to sell our house in Plainfield. We needed a new realtor, and we were impressed from the start with Sara. She was energetic, highly communicative, and extremely knowledgeable about our area.

Sara worked with us to determine what we wanted, how to best achieve our goals, and constantly updated us on the status. When we got two offers on the same day (!), we were extremely pleased. We had already moved out of our house, and lived fairly far away, so Sara took care of the entire selling process. She worked with the buying agent to answer questions for the buyers, as well as assisted with the final walk-through. She even recommended a lawyer, who was just as friendly and helpful as Sara.

Overall, we couldn't be happier with Sara. She was a great choice we would make again in a second. Thanks, Sara!

Sara made buying my first home enjoyable. Her knowledge of the area, as well as knowing the market itself was a big plus. She was easily available to fit with my schedule, and always arrived with a smile. She is personable, and definitely reliable. I enjoyed working with Sara, and would recommend her to anyone looking to buy or sell a home.

We have relocated several times, coast to coast, over the last 15+ years. We have dealt with many realtors along the way. Sara Young is among one of the very best realtors we have ever worked with. Sara is very professional and very patient. She listened to our needs and showed us dozens of appropriate houses that could have fit our the needs. What I appreciated most about Sara and sets her apart from other realtors, is that she never tried to hard sell or push us on a house. She has a very laid back style and she lets the house speak for itself. When I asked for her opinion, I felt she gave me her best honest answer. I trusted her judgement and felt very comfortable working with her. I will not hesitate to call Sara when it's time to move again. I would highly recommend Sara Young to anyone.

Last Spring my husband and I bought our first home and Sara was our realtor. She was the listing agent on the home we purchases and we decided to work with her also. I instantly liked her as soon as we met. She was warm and friendly and had a lot of experience. She was wonderful to work with and I always felt like she had our best interest in mind even though she was also the listing agent. We had never bought a home before and she helped us understand the entire process and made it so easy for us. I always was told buying a home was stressful and a lot of work but Sara held my hand through the entire process and I found it very enjoyable and stress free! She was there for me even after the sale whenever I had a question or needing something. I highly recommend Sara to everyone I know and if we ever need a realtor in the future she will be the one I call!

Sara was fabulous with our home search. She was patient with not only our home requests but also our questions. As we started to see multiple houses, it became aparent that we needed to tweak our search and Sara was able to do that easily and provide suggestions. We found a house that we really like but had some drawbacks that prevented is from making an offer, instead of getting frustrated with out continual search Sara found another house very similar to the one we liked but had the updates we were looking for and in a great neighborhood that we didn't even know exsisted previously. We were notified ahead of time that the home we really loved was also a listing if Sara's. She represented the seller and our selves fairly and didn't hesitate to make sure we were fully covered with contract options I didn't even know were options. Overall, it was great working with her and she was always available to show us listing as soon as they became available.

Sara Latta-Young was wonderful to work with she sold our home on Norwich Ln in Plainfield in less then 48 hours, when we we're told by other realtors to list it for 20k less or we wouldn't be able to sell it and completed the whole process in the short time frame we required. Sara also helped our family find a new bigger home in Plano,IL fast and made sure we closed on the sale and purchase of both homes on the same day. We couldn't of asked for a better realtor to work with, she respond asap to any questions or concerns I had through the whole process, and I had a lot of them I am a worry wart lol ( she also had no issues with our six kids being around for a lot of the process!!) I would recommend her to anyone.

Sara is very knowledgable, personable, and responsive. She was a wonderful realtor to work with. We were under contract for the sale of our home in less than two weeks. We highly recommend her!

Sara was absolutely a pleasure to work with. She was calm, patient, understanding and extremely knowledgeable. I was looking for a house for four years with several different agents before I met Sara. She immediately understood what I was looking for and how particular I was with my decisions. She was very professional and most notably, patient, with me. I could not have asked for a better agent to help me. As it turned out, Sara had helped a friend of mine find a house several years ago. He had nothing but excellent things to say about Sara, and I cannot think one of one negative remark I could say about her. She found my house in a very short time span, and I could not be happier. I have already recommended her to other friends that will be looking for new homes soon.

Not only was Sara Young extremely knowledgeable, but she had the ability to relay the information in such a manner that made you feel secure that you were in good hands. She used every avenue available to expedite the sale of my home, and was willing to go above and beyond to help in any way she could.

Sara was wonderful. She helped us buy and sell a home, and supported us each step along the way. She was very dedicated to the process and her experience was evident. We highly recommend her!

Sara was extremely helpful with both the sale of our old home and purchase of our new home. She was always available to us and was able to accommodate our busy schedules. She made the whole process a breeze!

Sara was always available when we needed her and was able to answer any questions we had. She was extremely helpful throughout the entire home buying process and I would strongly recommended her to anyone in the area.

Sara is a ROCKSTAR... she has an amazing personality and KNOWS HER STUFF! House sold in less than a week!!! Helped us with staging advice, knowledge on other homes in the area (comps), was available always for questions. AND she has a STRONG presence in the community - knows everyone and a TON of businesses! You're missing out if you aren't using her! Thanks Sara:)

As a first time home buyer, Sara was extremely patient in walking me through the entire process...sometimes more than once. The first time meeting Sara, we sat in her office talking about everything I wanted in my first place and discussed some of the processes involved. I left feeling very comfortable and in good hands. We viewed several properties and after pulling out of one contract, losing out on another, and finally getting into my first place, I couldn't be happier. Sara was always easy to get in contact with and when negotiating the final contract it was constant communication. Sara was a pleasure to work with and I highly recommend her expertise to anyone buying or selling a home.

Sara helped us sell our townhouse as well as purchase our new home. She was there to answer any questions we had and we ended up getting our new home for less than asking price and now we are in our dream home! HIGHLY recommend Sara!

After finding out that I would have to short sale my house I knew instantly who I wanted my realtor to be. Sara Young is the only realtor I would want. Throughout the entire process Sara was not only knowledgable but also supportive. Anytime I had a question she got back to me in an extremely timely manner. If she didn't know the answer she found someone quickly that did. Sara is not only an excellent realtor but an awesome person in general! When the time comes that I can purchase a house I will definitely want her as my realtor and have referred her to family and friends because I know she takes excellent care of her clients and loves what she does!

Sara was so wonderful! She helped us find exactly what we were looking for! She was always available to answer any questions and was very knoweledgable! I would reccommend her to anyone!

Sara is extremely professional, knowledgable and prompt. She takes her business very serious and always acted in a friendly helpful manner. She overcame roadblocks on the sale of our house due to delays from the buyers' financing. When it came time for us to house hunt, she was willing and able to work around our schedule. She has excellent business relationships with others in the real estate field that we found just as professional as Sara. Her referrals on our home inspector, mortgage broker and attorney proved to be invaluable to is. We would highly recommend Sara Young.

Sara is an amazing realtor. She has many contacts you can use. She works hard to
Find the perfect house for you. She is very easy to work with. She is flexible with her time. She makes herself available to you through a variety of options: cell phone, email, texts.

Sara is professional and easy to work with. My husband and I looked at home for almost 4 years before we purchased. Sara was patient and understanding. She showed us over 100 homes and did it with a smile. She's very knowledgeable about the area, homes, and the market. We felt very confident in have her as our agent. We have recommended her before and we will again, without hesitation.

You cannot find a better Agent (Professional) than Sara, don't even try. She tells it like it is, she finds you what you are looking for and she takes the time to do it right. You will feel like family from the start and it only gets better as you go. Sara has more patience than a Dr. and she needed it all with my wife and I. If you work with Sara, you have the best...hands down!

Sara took care of us through the entire process of selling our home. She is amazing! She knows the market, and was very helpful. My husband and I would highly recommend her anytime!

Sara is a very detailed and organized professional. She makes the home-selling or buying process so much easier. Our experience was nothing but positive. We had an offer on our home within the first couple days on the market.
I have already recommended her to a friend, and will continue to do so.

I would highly recommend Sara to anyone looking to purchase a home. I was a first time buyer, Sara stepped me through the whole process, giving advise, I greatly appreciated. Sara also traveled out of her normal service area several times to help me purchase the house if my dreams.
Sara has been a pleasure to work with, always available for questions, and extremely professional even in times others are not!!
Thank you Sara!
Claudia

Sara was great! She helped me sell my house and help me find my new home. She would travel to where ever I wanted to look for a new home. Sara listened to what I wanted and had great ideas on trying to sell my house. I recommend Sara anyone I know looking to sell or buy. I will be using her again if I ever need a real estate agent again.

Sara patiently show me houses for a year until I found the right situation. She always responded to any questions or comments via text, email or by telephone. I would recommend her to anyone